Voice Response Unit

Do you need routine information about claims, eligibility and benefits or authorization status? You can call our Voice Response Unit (VRU) at 24 hours a day, seven days a week. The phone number is 888-801-9746.

The VRU is a fully automated tool that offers quick and easy information over the phone. Call to check:

• Coverage and benefits
• Effective dates
• Group numbers
• Claims status
• Authorization information

Since the system is automated, you’ll get answers fast.

Provider Services

Can't find the answer you're looking for in the VRU or on My Insurance Manager? You can call Provider Services to speak with a representative that can further assist you. The phone number is the same as the one for the VRU. You would simply hold on the line for the next available representative.

Provider Education

Need education or training? Reach out to Instil.Education@instilhealth.com to submit a request. You can also call 803-264-1218.